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Return Policy Related Questions

How do I return an order?

  • Enter your order number and email address in the return fields above and click “Start a Return”
  • Follow the screen instructions and select the items you want to return
  • You will receive a confirmation email with shipping guidelines
What items are returnable?
  • Within 30 days of receipt of your shipment
  • In original packaging and condition
Are there any charges for return?
  • There are no charges for returns
  • Original shipping charges are non-refundable
How soon will I get my refund?
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed and a credit will automatically be applied to the original payment method within 10 business days.
How can I reach out about other questions related to returns?
  • Contact us via email at info@buysoothe.com with your full name, order number and we will get back to you as soon as possible.
  • Contact us via Customer Support Phone at 484-441-3809.
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