free shipping on all U.S. orders over $75

Return Policy Related Questions

1. What items are returnable?
  • All items are returnable but must be:
  • Sent back within 30 days of receipt of your shipment 
  • In original packaging and condition

2. How can I reach out about other questions related to returns?

  • Contact us via email at help@buysoothe.com with your full name and order number. We will get back to you as soon as possible, often within one business day.
  • Contact us via live chat on soothelife.com 

3. How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you we received your returned. We will also notify you the approval or rejection of your refund.
  • If you are approved, then your refund will be processed and a credit will automatically be applied to the original payment method within 10 business days.

4. How do I return an order?

  • Send us an email at help@buysoothe.com for more information 

5. Are there any charges for returns?

  • There are no charges for returns
  • Original shipping fees are non-refundable