1. What time should I order to ensure my package is sent the same day as I ordered?
- In order to ensure that your package is sent out the same day as ordered, you must place your order by 4:00pm EST (Eastern Standard Time).
2. I am trying to purchase overseas. Why won’t it let me complete my order?
- Unfortunately, we do not ship internationally.
3. When can I expect my order to be shipped?
- Most orders are shipped the same day or by the next business day.
4. How are Soothe™ products packed and shipped?
- All Soothe™ products are shipped through USPS with the following options:
- USPS First Class Package
- USPS Priority Mail
- USPS Priority Mail Express
5. What is your shipping policy?
- USA shipping only
- Free shipping on orders over $60
- Free returns
6. My package was not delivered by the expected delivery date. What can I do about this?
- Keep in mind USPS may experience delays when shipping your package. If your order has experienced a delay, please contact USPS or your local post office.