What items are returnable?

All items are returnable following the outline below:
  • 30 day money-back guarantee
    • If you really don't love your Soothe, we will provide a refund on your product and will provide a free return label. 
  • 60 day return policy in original packaging
    • Heat seal must still be in tact
    • In original packaging and condition
    • If you don't want to give Soothe a try, send your un-opened product back to us for a refund.

All items are exchangeable following the outline below:

  • Vaporizers
    • 45 days if you experience an error with your puff.
  • All other products
    • 60 days if in original packaging
    • 30 days if you don't love your product


*Shipping fees may apply for exchanges*


How can I reach out about other questions related to returns?

  • Contact us via email at with your full name and order number. We will get back to you as soon as possible, often within one business day.
  • Contact us via live chat on
How soon will I get my refund?
  • Once your return is received and inspected, we will send you an email to notify you that we received your package, along with a notice of approval or rejection.
    • If you are approved, then your refund will be processed and a credit will automatically be applied to the original payment method within 10 business days.

Are there any charges for returns?

  • There are no charges for returns
  • Original shipping fees are non-refundable